TopupLive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
1. Information We Collect
Personal Data
While using our App, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:
- Account Information: Name, email address, phone number, and username.
- Authentication Data: Passwords (encrypted) and biometric identifiers (Note: biometric data like fingerprints or FaceID are stored locally on your device and are never transmitted to our servers).
Transactional and Financial Data
- Wallet Information: Details regarding wallet transfers, including sender/receiver phone numbers and amounts.
- Payment Proofs: If you upload images of receipts or payment confirmations, we process these images to verify your transactions.
Device and Usage Data
- Push Notifications: We collect FCM (Firebase Cloud Messaging) tokens to send you updates about your account and transactions.
- Device Information: Information about your mobile device ID, model, and operating system.
- Location Data: We may request access to your location to provide location-based services (e.g., via Google Maps integration).
Media and Files
- Camera and Gallery: We request access to your camera and photo library to allow you to upload profile pictures or payment proof.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your user account.
- Process wallet transfers and financial transactions.
- Send you notifications regarding transactions and account security.
- Improve App functionality and user experience through Firebase Analytics.
- Respond to customer support inquiries via our in-app messaging system.
3. Storage and Security
- Data Security: We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure.
- Secure Storage: Sensitive information like authentication tokens is stored using encrypted storage on your device.
- Third-Party Services: We use Firebase for notifications and analytics, and our own secure API (topuplive.net) for data processing.
4. Disclosure of Your Information
We do not sell your personal data. We may share information with:
- Service Providers: Third-party vendors who perform services for us, such as hosting or analytics.
- Legal Requirements: If required by law or to protect the rights and safety of our users.
5. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request the deletion of your account and associated data.
- Opt-out of push notifications through your device settings.
6. Children's Privacy
Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
7. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
TopupLive Support
Email: info@topuplive.net
Website: https://topuplive.net
Company Name: topuplive
